Thank you for purchasing a photo book voucher! We have listed the most frequently asked questions below. If your question is not on this list, please contact our customer service team – they’ll be happy to help.
How does the promotion work?
Please read the voucher that you have purchased carefully, as the available options may differ per voucher. Some vouchers include the gloss option or free shipping, which you can find in the terms and conditions of each offer. Premium Layflat can always be added at an extra cost. Each voucher code can be used only once and is valid on one photo book. Any remaining balance cannot be split across transactions or refunded.
I have not received my voucher yet.
It can take up to one hour for the voucher to be sent to your email address. Once the payment is processed, you can also find it in your account, under "order history".
How do I create a photo book with my voucher?
You can easily create a personal photo book in 4 steps:
1. Install our free photo book software (available for Windows, Mac, smartphone or tablet) or start a new photo book in our online photo book application.
2. Choose your preferred size, the number of pages and the type of (photo) cover (softcover or hardcover).
3. Select the (linen or leather) cover of your choice during the ordering process (if you have not previously opted for a photo cover).
4. Enter the promotion code* on your voucher during the ordering process.
*Please don’t confuse the voucher code with your order number, which always starts with SBP- or BP-.
How do I redeem my voucher?
Make sure you’re following all the right steps to get your discount! For this, we would like to refer you to “How can I apply my promotion code”. If you are unable to enter your promotion code, please contact our customer service team prior to ordering – they’ll be happy to assist.
Do the vouchers have an expiry date?
Yes, the expiry date is listed at the bottom of the PDF that you will have received via email, so make sure you create and order your photo book before that date! If you experience any difficulties in using the voucher, it’s important to let us know well in advance of the expiry date.
Missed the deadline? Please contact our customer service team and we will send you a replacement photo book promotion code without the discount (worth the purchase amount of your voucher), valid for a year.
Can I use my voucher on a previously placed order?
The promotional code on the voucher cannot be used on previously placed orders and cannot be combined with any other discount codes or gift vouchers.
What happens if I spend less than the value of my voucher?
Of course you can spend less than the value of your voucher. You can do so by having less pages or not selecting a certain option (such as a photo cover). But keep in mind that by doing so, you are not using the full discount and any unused balance will be lost.
What happens if I spend more than the value of my voucher?
If you’re spending more than the value of your voucher (e.g. by adding more pages or selecting the lay-flat option), you’ll need to pay the extra using a credit or debit card (or PayPal) in the usual way.
Can I use multiple vouchers?
Yes, you can! If you have multiple vouchers, you’ll need to place (multiple) separate orders – you need to place as many orders as you have vouchers. You can only use one promotional code per order.
Can I get a discount on shipping if I use multiple vouchers?
As you can only use one voucher per order, a discount on shipping is not possible.
Can I have lay-flat premium, instead of glossy pages?
If your voucher includes gloss, but you don’t want this, then you can substitute this for lay-flat or additional pages. Keep in mind that you do need to select all the options you want before going to check-out. At check-out the total value of the voucher is deducted from the total amount (excluding shipping) of your order. Please note that lay-flat premium is not available for our portrait and landscape XL photo books.
Can I use my XL voucher for a Landscape or Portrait XL photo book?
Yes, but keep in mind that lay-flat premium isn't available for these sizes and cover choices are limited.
Can I use an L voucher for an XL photo book?
Yes, you can use an L voucher to purchase an XL photo book. You cannot use an XL voucher to purchase an L photo book. XL vouchers are only valid on all XL photo book sizes.
What do I do if I have lost my voucher?
Please don’t worry if you have accidentally deleted or lost your voucher – you can easily download it from your account. Just go to your order overview, click on the voucher order and click on "download voucher".